Privacy Policy

1. Who we are

Web249 is a digital business-launch and technology service operated by WEB249COM, a private company registered in South Africa under registration number 2026/579766/07. We help businesses establish and manage their online presence through websites, domains, email, hosting, software, artificial intelligence and WhatsApp-based automation.

2. Information we may collect

Depending on how you use our services, we may collect:

• Your name, business name and contact details.
• Your telephone number, WhatsApp number and email address.
• Business descriptions, logos, photographs and website content.
• Domain-name and professional-email requirements.
• Messages and information submitted through WhatsApp, forms or email.
• Payment, billing and transaction information.
• Technical information such as IP address, browser, device and usage data.
• Information needed to provide support, maintain services and prevent fraud.

3. How we collect information

We may collect information when you:

• Visit or interact with our website.
• Contact Web249 through WhatsApp, email or an online form.
• Request a quotation or purchase a Web249 service.
• Provide content for a website, domain, email account or software solution.
• Interact with our automated systems, artificial-intelligence tools or support team.

4. How we use your information

We may process personal information to:

• Respond to enquiries and communicate with you.
• Create and operate websites, domains, email accounts and related services.
• Process orders, subscriptions and payments.
• Provide support, maintenance, security and service notifications.
• Automate customer onboarding and service delivery.
• Generate website copy, designs and other content using authorised AI tools.
• Improve our website, services, workflows and customer experience.
• Prevent misuse, fraud, security incidents and unlawful activity.
• Meet legal, regulatory, accounting and contractual requirements.

5. WhatsApp and Meta services

When you communicate with Web249 through WhatsApp, your telephone number, profile details, message content and related metadata may be processed through the WhatsApp Business Platform and Meta services.

Your use of WhatsApp and other Meta products is also governed by the privacy terms and policies published by Meta and WhatsApp.

6. Artificial intelligence and automation

Web249 uses software automation and artificial intelligence to reduce delays and simplify the process of getting a business online.

Information you submit may be processed by approved technology providers for activities such as generating website copy, layouts, branding suggestions, customer responses and service workflows. We aim to disclose only the information reasonably required to perform the requested service.

7. When we share information

We do not sell your personal information. We may share necessary information with trusted service providers that assist us with:

• Website hosting and cloud infrastructure.
• Domain registration and DNS management.
• Email services.
• WhatsApp and communication services.
• Payment processing.
• Artificial-intelligence and software services.
• Analytics, security, backups and technical support.
• Professional, regulatory or legal obligations.

These providers may process information only to the extent needed to supply their services or fulfil applicable legal obligations.

8. International processing

Some of our technology providers may operate or store information outside South Africa. Where information is transferred internationally, we take reasonable steps to use reputable providers and appropriate contractual, technical or legal safeguards.

9. Information security

We use reasonable organisational and technical safeguards intended to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet-based service is completely risk-free, and we cannot guarantee absolute security.

10. How long we retain information

We retain personal information only for as long as reasonably needed to provide services, maintain business and financial records, resolve disputes, prevent fraud and comply with legal obligations.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable.

11. Your privacy rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to your personal information.
• Correct or update inaccurate information.
• Delete information that we are no longer legally required to retain.
• Object to certain processing or direct marketing.
• Withdraw consent where processing is based on consent.

12. Marketing communications

We may send service updates or marketing communications where permitted by law. You can ask us to stop promotional communications at any time by replying STOP or contacting us using the details below.

13. Cookies and analytics

Our website may use cookies and similar technologies for essential functionality, security, analytics and improving user experience. Browser settings can be used to restrict or delete cookies, although some website features may then work differently.

14. Children's information

Web249 services are intended for businesses and adults. We do not knowingly seek to collect personal information directly from children without appropriate authorisation.

15. Changes to this policy

We may update this Privacy Policy as our services, technology or legal obligations change. The latest version will be published on this page with an updated effective date.